How retailers can overcome the disparity between online and in-store experiences?

Over the pandemic, UK eCommerce grew by 46%. As a result, consumers became increasingly accustomed to seamless online payment experiences. Only until recently, physical in-stores and hospitality payments remained largely frozen in time. This disparity between online and in-store experiences creates friction for merchants who need to meet customers’ expectations of quick and seamless payments…

Bringing the benefits of eCommerce experiences in-store

Guest Blog by Tony Westwater, Head of IT, Fraser Group How to create a seamless single-channel experience? Since the Covid-19 pandemic began exerting its pressures on the world economy, businesses worldwide and across industries have had to rapidly adapt to unprecedented circumstances. Some have been more fortunate than others. Those in a position to switch to…